SHIPPING AND HANDLING

We currently use couriers to deliver our goods nationwide.

 

DELIVERY SCHEDULE

Once completed all orders are dispatched on our standard delivery service* Monday-Friday. This is not a guaranteed service and no compensation is available for failed deliveries.

*Excluding Scottish Highlands, Isle of Wight, Northern Ireland, Aberdeenshire (AB), British Islands, Isle of Man, Channel Islands, Oversize Pallets (standard 2-3 day service).

 

BACK ORDERS

If your item is not in stock, we will back order for you. We will always contact you with the option to cancel your order if you would rather not wait.

 

TAX CHARGES

All of our prices are shown exclusive of VAT.

 

DEBIT/CREDIT CARD SECURITY

All debit/credit card numbers are encrypted in the software when the order is placed using a strong encryption method (128 BIT). They are only decrypted after they reach us. They are not held in clear text on any web site.

 

GUARANTEE

Bexhill Steelworks Ltd. guarantee all work - our longstanding history of quality craftsmanship is based on excellent customer relationships and our track record is superb. If you have any complaints at all, do not hesitate to contact us.

 

REACHING US

If you need to reach us, please email us, alternatively you can call on 01424 844702. You can also write to us at Bexhill Steelworks Ltd, Unit 3, Breadsell Farm, St Leonards-on-Sea, East Sussex TN38 8EB.

 

BUSINESS HOURS

Monday-Friday: 0830-1630

Saturday, Sunday & Bank Holidays: CLOSED

Emails out of business hours will be dealt with the next working day.

 

PRIVACY POLICY

Bexhill Steelworks Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

 

COOKIES

Your choice is to accept cookies or to change your browser's cookie policy before continuing to use this web site. The reason we offer this choice is that recent EU legislation states that cookies may only be placed with the user's permission.

 

RETURNS POLICY

Please contact us to arrange for goods to be returned.

You may cancel your order by giving us notice of cancellation within 7 days of receipt of delivery. For goods that have been delivered, the customer must arrange and pay for the return of the goods and we will refund the order once we have received the goods back, minus 20% administration fee. Postal charges will not be refunded. Unwanted goods must be returned unused and in original packaging (unopened). Custom, made to order items are non-refundable.

For faulty or damaged goods we will offer a refund, repair or replacement (most cost effective solution). Your statutory rights are not affected by this guarantee.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at:
https://www.legislation.gov.uk/uksi/2000/2334/contents/made

 

OUR COMPANY

Bexhill Steelworks Ltd is a limited company registered in England and Wales.

Reg office: 18 Hyde Gardens, Eastbourne, East Sussex BN21 4PT

Reg number: 05368388

VAT number: GB 850735425